Who we are
Encendra (“we”, “us”) takes the protection of your personal data seriously. This privacy policy explains what personal data we collect, why we collect it, how long we keep it, and what rights you have. This policy applies to all services offered by Encendra, including this website.
If you have any questions after reading this policy, please contact us at dineke@encendra.com or +31 6 28 13 62 59.
What personal data we process
We process personal data that you provide to us directly, for example through the contact form on our website, by email, by phone, or during a conversation. This includes:
- Name and company name
- Email address and phone number
- The content of a contact or quote request
- Data on how you use our website (via cookies and similar technologies, see our cookie policy)
Why we process this data
We use your personal data solely for the following purposes:
- Answering questions and following up on contact or quote requests
- Performing the agreement once you become a client
- Improving our website and services
- Complying with legal obligations, for example for tax purposes
We process this data based on your consent, because it is necessary for the performance of an agreement, or because we have a legitimate interest in doing so.
Sharing with third parties
We never sell your data to third parties. We only share personal data with third parties when this is necessary to deliver our services (for example hosting providers, email or marketing software), or when we are legally required to do so. Where required, we sign a data processing agreement with these parties.
How long we keep your data
We do not keep personal data any longer than necessary for the purposes for which it was collected, or as long as required by law.
Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access. If you suspect any misuse, please contact us.
Your rights
Under the General Data Protection Regulation (GDPR) you have the right to:
- Request access to the personal data we process about you
- Have this data corrected or deleted
- Withdraw your consent to the processing
- Object to the processing of your data
- Have your data transferred (data portability)
Would you like to exercise any of these rights? Send an email to dineke@encendra.com. You also always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Changes
We may amend this privacy policy from time to time, for example following changes to our services or the law. The most up-to-date version can always be found on this page.